FEATURES
- Reduce variable IT costs
- Reduce expensive downtime
- Proactive not reactive
- Automatic management of critical computing services
- Fixed fee per unit per month
- Fixed fee On-site charges
- Fixed fee Installation charges
- Free up existing IT resources to concentrate on the business
- Customised solution
CLIENT SECURITY
- Everything monitored & recorded
- Full operator tracking
- 256 bit encryption
- Client files not accessible without permission
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BENEFITS
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- 0800 number to manage your unlimited help desk calls (personalised with your own 0800 number)
- Monthly fixed fee per PC and server. Peripherals included in overall package
- Continuous maintenance checks
- Regular audited infrastructure reports
- Updated asset management reports
- Patch management
- Spyware/Virus protection
- Auditable security trail
- Encrypted connections
- On-site response priority on 0800 number
- Online ticketing system
- Dedicated e-mail address - yourbizname@technicare.co.nz
- Fixed fee back up support
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- Fixed fee back up storage
- Monthly head office on-site engineering business review for infrastructure, software & hardware requirements
- Highest level telephone consultation regarding infrastructure, software & hardware issues
- Highest level discounts on fixed fee on-site repair costs
- Highest level discounts on fixed fee installation costs
- Highest level discounted labour charges for work required outside the scope of the service described herewith.
- Highest level discounted travelling charges outside the service described herewith
- Software support for most issues.
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Additional Support MORE >
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- Simple day to day minor issues that impact one user or a few users
- Simple fixing of minor problems
- New user creation
- Resetting passwords for users
- Repairing problems with automatic virus definition updates
- Resetting hung/frozen user sessions
- Configuration of routers and firewalls
- Rebooting servers
- Standard Office-type application software patches
- Standard Office-type application installs and upgrades
- Solve configuration issues related to Microsoft Office-type products (excludes the creation of Visual Basic scripts/code, mail merge setup and macros etc.)
- Re-install of operating system and applications on workstations after hardware failure - or when deemed necessary
- Re-install of server operating system after hardware failure
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